Company Terminal

Fin (formerly Intercom)

Intercom, rebranded to Fin in May 2026, is an AI-first customer service platform whose flagship product Fin is an AI agent that autonomously resolves customer conversations across support, sales, and ecommerce channels, with human-agent handoff and a Copilot assistant for live agents. Salesforce signed a definitive agreement on June 15, 2026 to acquire the company for approximately $3.6 billion, pending regulatory approval.

Momentum
Not scored
as of 2026-08-03
Funding
—
Founded
—
Stack
Layer 8
Research Tier A
0%
needs citations
Momentum inputsNot scored · need ≥2 signals · as of 2026-08-03

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Linked model value

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    Research completeness

    • Tier A: 0% (0/0)
    • Tier B: 0% · Tier C: 0%
    • Publish gate: Blocked
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    Citations / claims

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    What they do

    Who is this for? Teams evaluating AI vendors in this category.

    Why different? Intercom, rebranded to Fin in May 2026, is an AI-first customer service platform whose flagship product Fin is an AI agent that autonomously resolves customer conversations across support, sales, and ecommerce channels, with human-agent handoff and a Copilot assistant for live agents. Salesforce signed a definitive agreement on June 15, 2026 to acquire the company for approximately $3.6 billion, pending regulatory approval.

    Models & technologies

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    Competitors

    Provenance

    Profile loaded from supabase. Claims and metric observations carry confidence labels; prefer primary URLs in Research Desk over estimate backfills.